Frequently Asked Questions

Group Booking is seats for a group of travellers on scheduled airline flights. Chartered Plane is hiring a full aircraft for your own schedule. The enquiry, quote, negotiation, payment and fulfilment workflow is identical for both - you just pick the type at the top of the form.

No. The public site only captures enquiries - no pricing or inventory is shown publicly. A specialist prepares a quote tailored to your group, which you’ll see inside your agent panel.

Yes. Every quote carries Accept, Reject and Negotiate buttons. Negotiate lets you add remarks - a date change, passenger count change, or price expectation - and request a revised version. Every version is saved, so nothing is ever overwritten.

Mark them tentative on the enquiry form. Our admin team will work with you around availability before anything is locked in.

Two ways: from your prepaid wallet balance, or directly via an online payment gateway (Razorpay). On accepting a quote, a popup shows the amount and lets you choose.

Top up online via Razorpay, or by bank transfer with an uploaded receipt for manual verification. Every credit and debit is tracked in a double-entry ledger that always reconciles to the rupee. If your balance is low, you can request a short-term temporary credit line, subject to admin approval.

Yes - part-payments can be scheduled. But a booking only becomes Confirmed once the full amount is captured and the airline PNR is recorded.

Only when both conditions are met: payment is received, and the airline PNR is generated by our team. This is by design - a ticket never goes out before the seat and the money are both real.

No - and that's intentional. Even on Inventory Booking, a sales agent assigns the seat, uploads the PNR and the e-ticket after a human check. You're notified the moment your documents are ready to download.

From your agent panel, once the booking is confirmed. Invoices can be GST-compliant or non-GST depending on the booking type, with credit notes issued automatically on refunds.

Fix Departures is a B2B platform for travel agents and trade partners only - there are no direct-traveller accounts. New agents are approved after a KYC check by our admin team.

Your leads and their status, every quote with full version history, available inventory, your wallet, sales and refund records, accounts ledger, and standard controls like bank details and password.