FREQUENTLY ASKED QUESTIONS

A group booking is a booking option for travellers who wish to book 10 or more passengers together under a single booking.

With a regular booking, you can generally book up to 9 seats at a time. If you need additional seats, they may have to be booked separately and could be available at a revised fare. With a group booking, you can request the required number of seats together under a single PNR, subject to airline availability and applicable terms.

Group bookings offer several benefits, including:
• The ability to hold multiple seats together under a single PNR.
• Flexibility to submit passenger names at a later stage, subject to the airline's naming deadline.
• Payment in instalments, where permitted by the airline. • A single negotiated fare for the group, subject to availability and airline approval.

Online fares are generally available for a limited number of seats in a particular fare class, often up to 9 seats at a time. If you need additional seats, those seats may be available only at a higher fare. With a group booking, a single fare may be negotiated or offered for the required number of seats. As a result, the group fare may sometimes appear higher than the lowest online fare. Group bookings may also offer additional flexibility, such as deferred name submission and payment in instalments, depending on the airline's terms

A minimum of 10 passengers is required for a group booking.

The terms vary by airline. Most airlines allow a reduction in the number of passengers, provided the request is made within the permitted timeframe. Applicable cancellation or reduction charges may apply. Only some airlines permit an increase in the number of seats after a group booking has been confirmed. Additional seats, if available, are generally subject to the prevailing fare at the time of the request

Group bookings are generally not available for codeshare flights. Availability may depend on the operating airline and the specific flight.

The naming deadline varies depending on the airline and booking. However, many airlines allow passenger names to be submitted up to 7 days before departure. The exact naming deadline will be communicated at the time of confirmation.

Yes. Many airlines offer a payment structure in instalments. A typical arrangement may require 20–30% of the total amount at the time of issuance, with the remaining balance payable 15, 21, or 30 days before departure, depending on the airline. Payment terms vary by airline and booking. The exact payment schedule and deadlines will be shared at the time of confirmation.

If passenger names or payments are not submitted within the specified deadline, the airline may cancel the booking, release the seats, or impose applicable penalties. Any amount already paid may also be subject to forfeiture, depending on the airline's terms and conditions.

Name-change policies vary by airline. Some airlines permit name corrections or changes within a specified timeframe, subject to applicable charges and conditions. Any request for a name change will be handled according to the airline's applicable policy.

Cancellation terms vary by airline and booking. Most airlines permit cancellation subject to applicable penalties and conditions. The exact cancellation terms applicable to your booking will be shared at the time of confirmation or issuance.

Date changes may be permitted depending on the airline and fare conditions. Where permitted, changes are generally subject to applicable penalties, fare differences, and seat availability. The exact conditions will be shared at the time of booking.

If your flight is cancelled by the airline, the available options will depend on the airline's policy. Generally, you may be offered an alternative flight operated by the same airline, subject to availability, or a refund as per the airline's applicable terms. Our team can assist you with the available options for your booking.

Baggage allowance varies depending on the airline, route, fare type, and sector. As a general guideline, baggage allowance may be approximately 15 kg check-in baggage + 7 kg cabin baggage for domestic flights, and 20–30 kg check-in baggage + 7 kg cabin baggage for international flights. The exact baggage allowance applicable to your booking will be confirmed at the time of booking.

Yes. Additional baggage may be purchased, subject to airline availability and applicable charges.

Yes. Meals can be added to a group booking where the airline provides this service. Depending on the airline and fare type, meals may be complimentary or available at an additional charge. Availability may also vary by flight.

Yes. Preferred seats can generally be selected, subject to availability. Seat selection may be complimentary or subject to additional charges depending on the airline, fare type, and selected seat.

Fix Departures has over 9 years of experience in the travel industry and works closely with multiple airlines to facilitate group travel. Our team negotiates with airlines to obtain competitive group fares and suitable booking terms based on the requirements of your group.

Yes. Fix Departures charges a nominal service fee for bookings. The applicable service fee is already included in the quoted fare.

Yes. An infant can generally be added after the booking has been confirmed, subject to airline rules, availability, and applicable charges.

Infant charges vary depending on the airline, route, fare type, and applicable taxes. The applicable charges will be confirmed at the time of adding the infant to the booking.

A child who is more than 3 days old and under 2 years of age on the date of travel may generally travel as an infant. Valid age proof may be required at the time of check-in.

If valid proof of age cannot be produced at check-in, the airline may require the applicable full fare for the infant. Travel will also be subject to seat availability and the airline's applicable terms and conditions.

No. Infants generally travel without a separate seat and must be seated on an accompanying adult's lap. A separate seat cannot normally be booked for an infant under infant travel rules. If a separate seat is required, the child may need to be booked under the applicable child fare and airline conditions.

If you are a registered agent, you can directly contact your assigned Sales Representative. To find your representative's details, hover over your company icon in the Agent Panel and select “Help Desk.”

Feedback: sales@fixdepartures.com
New or Existing Group Queries: groupdesk@fixdepartures.com
24/7 Customer Support: +91 9818133117, +91 9818918969.

Click “Login / Sign Up” in the top-right corner of the Fix Departures website and complete the registration process by submitting the required documents. For assistance with registration, contact our 24/7 Customer Support team at +91 9818133117 or +91 9818918969.