PRIVACY POLICY

1. Introduction

Welcome to FixDepartures (“FixDepartures”, “we”, “our” or “us”).

FixDepartures is a B2B aviation booking platform designed to connect travel agents, tour operators, Online Travel Agencies (OTAs), MICE agencies and corporate clients with aviation booking solutions. Our services may include airline group bookings, charter flight bookings, helicopter bookings, private jet bookings and related aviation services.

This Privacy Policy explains how we collect, use, store, process, disclose and protect personal and business information when you access our website, register on our portal, submit an enquiry, request a quotation, make a booking or otherwise interact with us.

We respect your privacy and are committed to handling your information responsibly. We do not sell personal information to third parties for their independent marketing purposes.

By accessing or using our platform, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your information.

2. Information We Collect

Depending on how you use our platform, we may collect the following categories of information.

2.1 Business and Account Information

When you register as a business user or interact with FixDepartures, we may collect:

• Name of the business owner, authorised representative or account user.

• Company, travel agency or organisation name.

• Business email address and contact number.

• Office address and business contact details.

• GSTIN, PAN or other business verification details, where required.

• Login credentials and account-related information.

• Information necessary to verify the identity or authority of a business user.

2.2 Enquiry and Booking Information

When you submit a group booking enquiry or request aviation services, we may collect:

• Origin, destination and travel dates.

• Number of passengers and group travel requirements.

• Preferred airlines, flight schedules and other booking preferences.

• Details required to prepare quotations and process booking requests.

• Correspondence, quotation history, booking status and service-related communications.

2.3 Passenger Information

Where necessary to fulfil a booking, we may collect passenger information provided by you or an authorised business representative, including:

• Passenger names and contact details.

• Date of birth, passport details and nationality, where required.

• Identification or travel document information required by an airline or service provider.

• Other information necessary for booking, ticketing, check-in or regulatory compliance.

Business users are responsible for ensuring that they have the necessary authority or consent to provide passenger information to FixDepartures.

2.4 Payment and Transaction Information

We may maintain records of quotations, invoices, payment status, refunds, transaction references and other accounting information associated with our services.

Where payments are processed through a third-party payment provider, payment information may be collected and processed by that provider in accordance with its own privacy and security practices. We will not intentionally store complete payment card details unless necessary and lawfully permitted.

2.5 Technical and Usage Information

When you use our website or portal, certain information may be collected automatically, including:

• IP address and browser type.

• Device and operating system information.

• Login activity, session information and timestamps.

• Pages visited, interactions and general usage patterns.

• Cookies and similar technologies, subject to applicable law and your preferences.

This information helps us maintain platform security, troubleshoot issues and improve website performance.

3. How We Use Your Information

FixDepartures may use collected information for the following purposes:

1. To create, verify and manage business user accounts.

2. To receive and process group flight, charter, helicopter and private jet enquiries.

3. To prepare quotations and coordinate bookings with airlines and other aviation service providers.

4. To communicate booking confirmations, schedule changes, payment reminders and service updates.

5. To manage invoices, payments, refunds and accounting records.

6. To provide customer support and resolve disputes or complaints.

7. To detect fraud, unauthorised access, misuse and suspicious transactions.

8. To maintain, secure and improve our website, portal and business operations.

9. To send relevant business updates, service announcements and promotional communications where permitted by law.

10. To comply with legal, regulatory, contractual and record-keeping obligations.

11. To establish, exercise or defend legal claims where necessary.

We will process personal information only for appropriate purposes and in accordance with applicable law.

4. Sharing of Information

FixDepartures may share information with third parties where necessary to provide our services, operate the platform or fulfil legal obligations.

These third parties may include:

• Airlines and aviation service providers: To obtain fares, confirm bookings, issue tickets and fulfil flight-related services.

• Charter, helicopter and private jet operators: To arrange the requested aviation services.

• Technology and hosting providers: To maintain our website, portal, infrastructure and data security.

• Payment service providers and banks: To process payments, refunds and related transactions.

• Communication providers: To facilitate service-related email, telephone or messaging communications.

• Professional advisers: Including legal, accounting and compliance advisers where necessary.

• Government and regulatory authorities: Where disclosure is required or permitted under applicable law.

We may also disclose information when reasonably necessary to prevent fraud, protect our rights, enforce contractual terms or address security incidents.

We do not sell or rent personal information to third parties for their independent marketing purposes.

5. Business User Responsibilities

FixDepartures primarily serves business customers and authorised representatives.

If you submit information on behalf of a travel agency, tour operator, corporate client or passenger, you confirm that you are authorised to provide that information and to request the relevant services.

You are responsible for:

• Providing accurate and up-to-date business and booking information.

• Ensuring that passenger information is shared lawfully.

• Obtaining any consent or authorisation required from passengers or other individuals.

• Keeping your account credentials confidential.

• Informing relevant individuals about the processing of their information where required by law.

Please notify us promptly if you suspect unauthorised access to your account.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support login sessions, remember preferences, understand website usage, improve functionality and measure the performance of our marketing activities.

You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect the availability or functionality of some portal features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including booking management, customer support, accounting, fraud prevention and compliance with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the booking, contractual requirements and applicable law.

Where information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to any legal retention requirements.

8. Data Security

FixDepartures takes reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include access controls, restricted permissions, secure data transmission, system monitoring and appropriate safeguards with service providers, depending on the systems in use.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Users should protect their login credentials and notify us of any suspected security incident.

9. Data Transfers and Third-Party Websites

To fulfil aviation bookings, information may need to be shared with airlines, operators or service providers located outside your state or country, including where international travel or overseas service providers are involved.

Any such transfer will be subject to applicable legal requirements.

Our platform may also contain links to third-party websites or services. FixDepartures does not control the privacy practices of independent third parties. Users should review the applicable privacy policies before providing information directly to them.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information concerning you.

• Request correction or updating of inaccurate information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Raise a complaint or grievance regarding the handling of your information.

• Exercise any other rights available under applicable data protection law.

Certain information may need to be retained where required by law, for legitimate contractual purposes or to resolve disputes.

To exercise your rights, please contact us using the details in the Contact Information section below. We may need to verify your identity or authority before acting on your request.

11. Marketing Communications

FixDepartures may send relevant platform announcements, service updates and business-related promotional communications where permitted by law.

You may opt out of promotional emails by using the unsubscribe facility, where available, or by contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending essential service messages relating to your account, quotations, bookings, payments, security or legal obligations.

12. Children’s Privacy

The FixDepartures platform is designed primarily for business users and authorised representatives. We do not knowingly seek to collect personal information directly from children through independent account registration.

Passenger information relating to minors may be processed where necessary for a lawful booking made by an authorised parent, guardian or business representative. Such information will be handled in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, platform features, technology or applicable legal requirements.

The updated version will be published on our website with the revised “Last Updated” date. Where required by law, we will provide notice or obtain consent for material changes.

We encourage users to review this page periodically.

14. Contact Information and Grievances

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your information, please contact us at groupdesk@fixdepartures.com.

Please include “Privacy Policy Request” in the subject line of your email so that your request can be directed to the appropriate team.

We will review and respond to requests in accordance with applicable law.

15. Applicable Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including relevant data protection and information technology laws, as applicable to FixDepartures and its operations.

Nothing in this Privacy Policy limits any rights or obligations that cannot lawfully be excluded under applicable law.

FixDepartures
India’s Fastest B2B Group Air Booking Platform